This role is a perfect blend of customer success and business development. You will manage relationships with some of our largest enterprise customers — ensuring their ongoing success with Vaigo — while also helping us grow by identifying and developing new business opportunities.

You will:
    •    Act as the trusted advisor to enterprise customers — understanding their mobility challenges, policies, and organizational goals.
    •    Monitor service quality (SLA KPIs), coordinate escalations, and proactively improve the customer experience.
    •    Drive adoption of the Vaigo platform, ensuring customers unlock more value over time.
    •    Lead regular check-ins with key stakeholders to discuss usage, challenges, and opportunities.
    •    Collaborate with internal teams to translate customer needs into feature requests or service improvements.
    •    Identify upsell and expansion opportunities within existing accounts and guide them through succesfull implementation.
    •    Engage with prospective customers to uncover new business opportunities, advise on their mobility strategy, and showcase the value of Vaigo’s platform.
    •    Handle financial follow-up with clients (invoicing, one-time costs) and support contract renewals.
    •    Manage technical, strategic, and product-related conversations that build trust and long-term value.
    •    Represent the voice of the customer in internal conversations and continuously improve our offering.

• A big appetite for AI – you actively explore how it can boost your daily workflow, productivity, and customer impact.
• A Master’s degree.
• At least 2 years of experience in B2B account management or sales, ideally working with enterprise customers.
• A passion for sustainable mobility, technology, and SaaS — you’re excited to be part of a mission-driven scale-up.
• An entrepreneurial mindset – you take ownership, work independently, and thrive in a fast-paced environment.
• Fluency in Dutch and English. (with good knowledge on French) or Fluency in French and English. (with good knowledge of Dutch)
• A proactive and results-oriented mindset — you’re always one step ahead.
• Strong communication and negotiation skills – you’re comfortable closing complex deals and navigating multiple stakeholders.
• A willingness to experiment, iterate, and learn fast.
• A collaborative spirit — you enjoy working with others, welcome feedback, and share your wins and learnings.

• A dynamic role in a fast-growing SaaS scale-up, where your contribution directly impacts the company’s success.
• Flexible work arrangements, including a hybrid model with at least one office day per week in Antwerp-Berchem and the option to work four weeks per year abroad.
• A full-time contract (40h/week), with the possibility of part-time options (36h or 32h).
• Opportunities for personal and professional growth in a forward-thinking company.
• Regular team-building activities and after-work drinks.

At Vaigo, we thrive on initiative, impact, and collaboration. Our team is driven by expertise and focus, creating an environment where everyone contributes to shaping the future of corporate mobility. Expect open communication, autonomy, and the chance to make a real difference in a fast-growing SaaS company.

• Introductory Call – A first conversation with our Recruiter or HR to get to know each other.
• First Interview – Meet Roeland (CEO) to discuss your experience, skills, and vision for the role.
• In-Depth Interview – A deeper dive with 1 of our board members to explore your fit within Vaigo and how we can work together.

Excited after reading this opportunity? Click the apply button above or visit our website for more details. 
For any questions, reach out directly to Roeland Vanrenterghem (CEO) via LinkedIn.